We GUARANTEE that we have the lowest published prices on the web for our lobsters.
There is ONE EXCEPTION to this guarantee.
We cannot guarantee lower prices than another lobster company if they DO NOT GUARANTEE your lobsters are hardshell and alive when you receive them!
Yes, it's true.
There are companies that don't guarantee their lobsters...
Other sites just state "Guarantee" in their advertising and figure consumers won't research the prices on other sites.
I feel this is a shame!
There Are also Companies that offer FREE SHIPPING???
I've been around the block a few times, and as far as I know, Fed Ex and UPS BOTH CHARGE to ship packages, especially overnight!
Don't Fall For The "Free Shipping" From Other Companies...They Don't Do it For Free!
Other Lobster sites hide their shipping fees in the product!...Well, Not Us!
I Do However,
Pass On Our Significant Fed Ex Shipping Discounts To You The Customer, And That's The Honest Answer!
How can I offer this guarantee?
Because we already have the lowest prices, And We also have the freshest live lobsters which we catch off our own lobster boats!
I have been a Lobsterman for over 38 years!
I want to earn your business, and I want to provide the lowest priced Best Quality Live Lobsters...
We get to show you our great customer service, lowest prices, and the freshest hard shell lobsters, lobster dinners and great seafood products...all while you get the lowest price and best products available!
LobsterGuy ships hand selected fresh hard-shell lobsters just for you, and NEVER sacrifice quality like some second and even third party retailers, we catch, handle and package them ourselves!
If by chance you ever find a lower price, please email us with your zip code at
email@example.com, and we will certainly look into it!
Order Cancellations and Modifications:
You can cancel or reschedule delivery of your order up to One Day Prior to the day it ships.
You must call us toll free @ 1-866-788-0004or email us @firstname.lastname@example.org to arrange this!
Order Cancellation MUST be made and Confirmed By LobsterGuy PRIOR to SHIPMENT!
A Cancellation or reschedule Email will be sent to you to verify.
You Cannot Call or Contact Fed Ex, They are only the shipping company... to cancel an order, it must be done and verified thru Lobsterguy.com
Lots of preparation and planning goes into shipping your order, so unfortunately, once we reach the shipping date, an order cannot be altered or cancelled.
If you need to amend your order after you have placed it, please contact us!
We can usually add, subtract, or adjust ordered items for you!
If your existing order is shipping for delivery before or during a holiday season, any changes, cancellations, or modifications must be requested and accepted three (3) days prior to the delivery date.
We cannot guarantee order adjustments during the busy holiday season!
Because of the nature of the items, Perishable products are NOT accepted for return.
Other non-perishable items (tee shirts, mugs, pick sets, etc) May be returned.
You must also contact us before sending back an item and state a reason.
Return postage (via any method with tracking) is to be paid by the customer. Items must be in their original, new condition. Once the returned product has been received, your refund will be processed within 3 business days.
Original Shipping charges will not be refunded and a 10% restock fee will be subtracted from your refund.
Gift Certificates are not returnable or refundable and cannot be redeemed for cash (unless otherwise required by law).
If you encounter a rare problem with any items in your shipment, You must report the problem via email or phone immediately upon receipt of product on the day of your delivery.
( All packages are shipped Fed Ex Priority Overnight and delivery is usually by mid morning to mid afternoon for your time zone unless specified elsewhere.)
If you reach us after hours, please leave a message with all the details. Photographs of damaged product and packaging are required.
If your order is missing an item, please thoroughly inspect the package and remove all packing materials. Small items, like pick sets or bibs, can be underneath packing paper. Items like Chowder and Lobster Bisque that ship frozen can and have been mistaken for Gel Packs!
Please check your box Carefully!
If your package has been delayed in transit due to a weather event (designated as such by FedEx), this falls under FedEx's "Act of God Clause" and we cannot issue you a refund or reship your order. As long as the contents of the package are still cold to the touch, the product inside is still fine to cook and consume.
If there is any other problem with your package, we can coordinate a refund or a reshipment of the item(s) in question. You must contact us upon receipt of your order on the day of delivery and advise us of the problem with your order.
You will be required to email us photos of the damage or problem.
We can be contacted via phone at 866-788-0004 or via email at email@example.com.
If you leave a message or send an email, please include your order number (if available) and the Shipped To name on the package, including the proper spelling.
Terms & Conditions Agreement:
Neither FedEx nor LobsterGuy will be held responsible for any delivery delays that are included under FedEx's "Liabilities not Assumed". You can request the most recent list from either LobsterGuy or FedEx or you may consult FedEx's website.
These are typically rare events that include hazards such as severe or extreme weather events. Any weather disruption or other National Service Disruption (as designated by FedEx) may delay normal delivery routes, times, and/or schedules and neither FedEx nor LobsterGuy will be held responsible for the contents of such packages. Specifically, once in transit, the LobsterGuy will not honor any claims, be held financially responsible, or replace shipments of packages that FedEx has declined to cover. If you think your local weather may impact your delivery, please call and reschedule your shipment no later than 12 pm on the day your order is to be shipped. We will do all we can to safeguard against weather delays but we are not responsible for Mother Nature.
Please note that signatures MAY BE REQUIRED for delivery.
If the subtotal on your order is over $500, a SIGNATURE WILL be required for delivery.
Deliveries to BUSINESS ADDRESSES WILL REQUIRE a signature for delivery.
Deliveries to apartment buildings, townhouses, and condo complexes MAY REQUIRE a signature.
Deliveries to residential locations MAY require a signature for delivery -- it will be up to the discretion of the individual FedEx delivery driver.
In the very rare occurrence of an order discrepancy or damage it must be reported to us within 4 hours of delivery. You can report via phone or email at: 1.866.788.0004 or firstname.lastname@example.org
For all gifts, YOU are responsible for notifying your recipient about delivery.
YOU are also responsible for entering and verifying the proper and current delivery address including the correct zip code! The delivery address must be CURRENT AND ACCURATE. FedEx and LobsterGuy cannot be held responsible for any orders with the incorrect delivery information, including, but not limited to: incorrect zip code; wrong or forgotten house/apartment/suite numbers and/or letters; incorrect or incomplete street names; and/or misspellings, etc.
Incorrect addresses usually result in a delivery delay of least one regular business day. Please note that FedEx does not count Saturdays or Sundays as regular business days.
FedEx charges $18.00 to correct an address... this fee will be charged to you if the address given is incorrect or incomplete. If the delivery address needs to be adjusted, on-time delivery is NOT guaranteed and may result in a delayed delivery date. LobsterGuy is not responsible for delays caused by incorrect shipping information. We will not reship or refund orders when the address information given is incorrect.
Order from LobsterGuy with confidence, and you'll see why we have the lowest prices, best lobsters, and the best customer feedback...all without sacrificing quality!
Capt. Tim, The LobsterGuy